Privacy Policy

1. Introduction

The Green (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you book, visit, or contact us.

By using our website or booking a session at The Green, you agree to this policy.

 

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Contact details (email address, phone number)

  • Payment information (processed securely via our payment provider – we do not store card details)

b. Booking Information

  • Date and time of your booking

  • Services or simulator bays booked

c. Technical Information

  • IP address, browser type, and device information (via cookies or analytics tools) to help improve our website’s performance and security.

 

3. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Communicate with you about your reservation or enquiries

  • Process payments and refunds

  • Improve our website and services

  • Comply with legal obligations (e.g. record-keeping and accounting)

We will only use your personal data when the law allows us to — usually because it’s necessary for your booking, our legitimate business interests, or to comply with legal requirements.

 

4. How We Protect Your Data

We take the security of your personal information seriously and implement appropriate measures to prevent loss, misuse, or unauthorised access.

Access to customer data is restricted to authorised staff members who need it to perform their duties.

 

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share data only with:

  • Payment processors (for secure transactions)

  • IT service providers who support our booking system

  • Legal or regulatory authorities, if required by law

All third parties are required to handle your data in accordance with UK GDPR.

 

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined above, or

  • Comply with legal, accounting, or reporting obligations.

When data is no longer needed, it will be securely deleted.

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to certain processing activities

  • Request data portability (transfer of your data to another service)

To exercise any of these rights, please contact us using the details below.

 

8. Cookies

Our website may use cookies to enhance your browsing experience and analyse site traffic.

You can manage or disable cookies through your browser settings, though some site features may not function properly without them.

 

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a data-related request, please contact:

📧 info@thegreengolf.co.uk

📍 The Green, Truro, Cornwall

We aim to respond to all enquiries within 14 days.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Please check periodically to stay informed.